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1). Do you want to always know the status of deliveries to your home/office?
2). How about deciding where and when your packages will be delivered?
3). Are you expecting a package, but you can’t be home on the day of delivery?
4). What is your return policy?
5). What is the procedure for returning a purchase made on IDS ONLINE STORE?
6). What if I live outside of US?


1). Do you want to always know the status of deliveries to your home/office?
UPS My Choice can help: We strongly advise all our customers who reside in the contiguous US to take advantage of UPS my choice, if they frequently receive their online purchases through UPS. To Sign-up, please Visit: http://www.ups.com/mychoice/index.html

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2). How about deciding where and when your packages will be delivered?
UPS My Choice can help: We strongly advise all our customers who reside in the contiguous US to take advantage of UPS my choice, if they frequently receive their online purchases through UPS. To Sign-up, please Visit: http://www.ups.com/mychoice/index.html

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3). Are you expecting a package, but you can’t be home on the day of delivery?
UPS My Choice can help: We strongly advise all our customers who reside in the contiguous US to take advantage of UPS my choice, if they frequently receive their online purchases through UPS. To Sign-up, please Visit: http://www.ups.com/mychoice/index.html

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4). What is your return policy?
Returns or Exchange may be made within 30 days of receiving the item. A request to return or to exchange on your purchase may be made by emailing us at: ecsales@idsonlinestore.com. Alternatively, you can also reach out to us by calling our Toll Free Number at: 1-855-IDS-SHOP. Customers returning items will be given full refund for the amount of the item purchased; if items proven to be manufacturer’ defective.

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5). What is the procedure for returning a purchase made on IDS ONLINE STORE?
Please follow the directions below to return an item: 1. Email us at ecsales@idsonlinestore.com or Call our Customer Service Dept. at 1-855-437-7467 for a Return Authorization number. 2. Please copy your invoice for the item you are returning and return it with the item. Please retain a copy for yourself. 3. On the Outside of the package you are returning, please write the Return Authorization number that you received from our Customer Service Representative. In order for us to properly process your return, the Return Authorization number must be written on the outside of the package. 4. Send the package/item by using the prepaid US Postal Service or UPS label provided to you by our customer service team.

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6). What if I live outside of US?
Please follow the directions below to return an item: 1. Email us at ecsales@idsonlinestore.com for a Return Authorization number. 2. Please copy your invoice for the item you are returning and return it with the item. Please retain a copy for yourself. 3. On the Outside of the package you are returning, please write the Return Authorization number that you received from our Customer Service Representative. In order for us to properly process your return, the Return Authorization number must be written on the outside of the package. 4. Send the package/item prepaid to Attn: RETURNS DEPARTMENT, IDS Online Store, 3005 Hadley Road, Unit 4B, South Plainfield NJ 07080, USA

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Last Updated: 5 Jan 2016 00:21:23 PST home  |  about  |  terms  |  contact
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